At XME, your health and safety are our top priorities. Due to the nature of our cosmetic and beauty products, we are unable to accept returns or exchanges on any items once they have been purchased. This policy ensures that all products you receive are new, unused, and have not been tampered with, maintaining the highest hygiene standards.
However, in the rare event that your order is damaged during transit, we are happy to offer a replacement. To qualify for a replacement, please inspect your package upon arrival. If you find any damage, contact our customer service team within 48 hours of delivery with clear photos of the damaged item(s) and the packaging. We will work quickly to resolve the issue and send you a replacement at no additional cost.
Please note that we cannot offer refunds or exchanges for issues unrelated to damage during transit, such as changes of mind, dissatisfaction with the product, or accidental purchases. We encourage you to carefully review all product descriptions and ingredients before placing your order to ensure the best fit for your needs.